A point-of-sale solution is an essential component of your community pharmacy. From checking out patients to managing business reports, your POS software is responsible for the day-to-day management and running of your business. However, if you do not have a fully integrated and comprehensive POS solution, both your business and your customers pay the price.
The ideal POS solution for your pharmacy offers a seamless experience for staff and patients. It provides the tools and capabilities you need to manage your business and make informed decisions every day. Keep reading to learn more about the importance of a POS solution that works for your community pharmacy and what to look for in an integrated POS.
What to Look for in an Integrated Pharmacy POS Solution
First and foremost, your POS solution should be seamlessly integrated with your pharmacy software. Trying to force POS software to work with an incompatible pharmacy system will cause headaches, slowdowns, and errors for your business. Choosing a POS that works in harmony with your pharmacy management system is crucial for patient care, customer satisfaction, and employee satisfaction. Aside from direct integration, look for these key features and functions when choosing a POS system.
Improve the Patient Experience
The right POS system makes it easier to satisfy your customers. There are a variety of tools and applications your pharmacy can offer through your POS to ensure you retain patients and provide a positive experience at every interaction.
- Alerts for additional available prescriptions
- In-workflow pop up alerts with patient information
- Track patient purchase history
- Patient apps to request refills and track medications
- Notifications for recommended supplements to avoid nutrient depletion
Minimize Dispensing Errors
Dispensing errors slow down your pharmacy operations and put your patients in danger. Your POS software should minimize dispensing errors by providing warning messages in your existing workflow, verifying patient date of birth, and requiring pharmacist verification.
Drilldown Reporting Capabilities
To efficiently run your business, you need insight into your daily operations. The right POS system provides crucial reports, including drilldown reporting capabilities to filter and customize reports.
- Key performance indicator analytics
- Customized reports
- Report filtering
Inventory Syncing and Optimization Tools
Your POS software links your pharmacy management system to the in-person workings of your pharmacy, including inventory management. Inventory syncing and optimization should take place within your POS, including promoting your business online and increasing foot traffic.
- Link your inventory online
- Manage OTC inventory and price updates through EDI
- Manage OTC inventory with promotions, sales tax, holidays, shelf label/price stickers, alternate barcodes, item bundles, bottle deposits, age restricted items, service fees, etc.
Customer Loyalty Programs
Promote customer loyalty and improve patient satisfaction with loyalty programs that are integrated with your POS. By rewarding your loyal customers, you can retain patients and attract new customers.
- Drive sales with customer loyalty programs
- Encourage repeat business
- Automation of digital marketing
- Offer eGift cards, refer-a-friend seasonal and rewards emails, VIP programs
Compliance Tracking on the State and Federal Level
Compliance is an essential part of your pharmacy. Noncompliance can result in serious consequences. The right POS solution for your pharmacy enables you to track your compliance on a federal and state level.
- Compliance for controlled substances
- Child safety caps
- Age restriction sales
- Relationship to patient
- ID Capture
- HIPAA Compliance
- Signature capture related to 3rd party insurance
Delivery and Payment Methods
Customers expect convenient shopping experiences everywhere they go, including their community pharmacy. Your POS software should make it easy to serve your patients in a way that works best for them. By offering a variety of delivery and payment methods, you can improve the overall customer experience.
- Drive-thru, pickup, curbside, and home delivery options for prescriptions
- Credit card payments
- Contactless payments
- Apple Pay and Google Pay
Internal Business Tools
Your POS software should go above and beyond to help you grow your business. Community pharmacies are constantly faced with new and evolving challenges, and you need a solution that manages every aspect of your internal business operations.
- Multi-site management capabilities
- Integrated accounts receivable
- Time clock for maintaining and reporting employees in/out times
Comprehensive POS Software from TDS
Transaction Data Systems, with our Rx30 and Computer-Rx pharmacy management software, is proud to offer integrated POS solutions for community pharmacy. Directly integrated with your pharmacy management system, TDS POS provides the tools you need to manage your business and care for your patients. Contact us today to learn more about POS solutions from TDS, including reporting, inventory optimization, customer loyalty programs, and more.